FAQ

HOW DO I PLACE ORDER?


You could click the register on the top of the right or you could register the account on our web. Then you could place the order what you want directly
If you do not how to pursue , you could send the e-mail to our customer service, they will help you with patience, so please feel free to contact us if you have any problem.
Please remember the account password after you place the order, if you forget your password, you could send the e-mail to our customer.

SHIPPING

 

We aim to ensure that you receive your order as quickly as possible.

Once your order successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched.

You should receive your order 3-5 business days thereafter. Packages are not transported on weekends and local public holidays.

Kindly note that the estimated delivery times (3-5 business days) are estimates and may vary due to external factors outside of HNDCRFT, and its courier’s, control.

These factors may include, but are not limited to, extreme weather conditions, technical failures, customs delays, etc.

Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.

DOES THE WATCH COME WITH A STRAP?

A watch that you select from our product page will consist of the watch face and the respective wristband.

You can purchase additional wristbands, should you wish, by selecting a wristband from the “Accessories” page.

 

RETURNS & REFUNDS

 

You have the right to exchange any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.

A product may only be exchanged for a product of the same, or lesser, value. If you wish to exchange for a more expensive product, a return must be made and we will issue a full refund. You are able to place a new order for the correct item at your own convenience.

Products purchased directly from our website must be returned to our warehouse for an exchange to be made; product(s) cannot be exchanged in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us, however, HNDCRFT will cover the shipping costs when shipping the exchanged item to you.

HNDCRFT does not take responsibility for any items lost during the return shipping.

 

HOW DO I CANCEL MY ORDER?

In the event you wish to cancel your order, please contact us. 

If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse.

Only once the package has returned to our warehouse, will we be able to process the cancellation.